Mr. Jim Tragaskus, B.V.Q.I.

From: Howard Beatty, Eastman Kodak Company

Re: B.V.Q.I. Fifth Surveillance Audit

Jim;

Thanks for your fine report, and for spending the time with us to help us better understand how the

evolving quality world continues to provide us opportunities, shall we say, to create a world of continuous improvements. I had assumed that the inheritance, on my part, of an eight-year-old Management System, would pretty much remain, as is, as well as OK. My understanding of sharing these "opportunities" should be within the scope of my authority, but it is not. Hence, I negotiate with those who have those authorities and make my case. It turns out how it turns out, sometimes, good, sometimes, not. In any event, I ramble.

Jim, your encouragement around our Preventative Action Process (ZAP) really helped me. I needed someone to say, "Hey, that's going in the right direction". Thanks.

We continue to work on finding ways to document outside organizational performance against expectations, but frankly most outside organizations have their 'town" goals, which, most of the time conflict with ours. Try as we do, top level management decides the goals, still mostly separate.

I truly wish I could change that, but I think you understand my point. We will continue to try, but until the company really "comes together" (the efforts around Enterprise Resource Planning indicate that's where we're going), we'll remain semi-effective.

As for the re-write of the Quality Manual (I wince to even write the words), you're right, it should be” better connected" to the standard. Again, I'd a thought we'd have been keeping up, but then, I don't understand the past in this area. He answered the question "yes, we will begin re-writing the quality manual, but the most practical time to really start to do so, is after the conversion from where we are now, to Lotus Notes, and System 9000.

The planner conversion is September, and as it's my project it will attempt to become a real thing, as planned. I propose to send you a draft, written by me, that I will have to have approval for.

The "passing out" of tasks for sharing the Quality System across Photochemicals shall be undertaken after the current system is transferred. To do the assignments before hand is to complicated, and time consuming given the September timeframe.

The subject of the re-certification audit comes up.

Jim. I need to move the timeframe for this audit from October to August, possibly late in August.

I intend to call BVQI to propose this. Also. I'd like you and Carl to come and do the re-certification audit in August.

I'm sending you this rather; I suppose unconventional response because I suppose I am rather unconventional. I do know that you guys now have a sense of what we do, who we are and where we're going, and I'd like to have the opportunity to work with both of you, at least once again.

I will, of course, send BVQI the official written "pink slips" and not fax every document to you as I did to successfully run Carl Titus's fax machine out of paper.

I will fax you my personal typewritten answers because that's what I do.

Thanks Jim so much for your time and knowledge, and your willingness to share.

Howard Beatty